Terms of service

These Terms of Service govern your access to and use of TowelNest.rest and your purchase of products from TowelNest.

Throughout these Terms, “TowelNest,” “we,” “us,” and “our” refer to TowelNest.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service, together with our other applicable policies.

1. Online Store Terms

By using our website, you represent that you have the legal capacity to enter into a binding agreement or are using the website under the supervision and authorization of a parent or legal guardian where required.

You may not use our products, website, or services for unlawful or unauthorized purposes.

2. Product Information

We make reasonable efforts to present our products accurately, including descriptions, photographs, colors, dimensions, features, and other information.

However, colors and appearance may vary depending on screen settings, lighting, manufacturing variations, photography, and other factors.

Minor differences that do not materially affect the functionality of a product may occur.

3. Prices

Prices displayed on our website may be changed from time to time without prior notice.

Applicable taxes, duties, or other charges may be calculated or applied depending on the customer's destination and applicable laws.

We reserve the right to correct genuine pricing or typographical errors.

4. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, subject to applicable law, to refuse, limit, or cancel orders for legitimate reasons, including suspected fraud, payment issues, product availability, incorrect pricing, or other errors.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

5. Payment

Customers agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party payment service providers. Your use of those payment methods may also be subject to the provider's terms and privacy practices.

6. Shipping

TowelNest currently provides free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are not guarantees and may be affected by destination, customs, weather, carrier delays, holidays, and circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

7. Returns & Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please review that policy before initiating a return.

8. Intellectual Property

Unless otherwise stated, the website and its original content, including branding, text, graphics, layouts, and other materials owned by TowelNest are protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or modify protected website content without authorization, except as permitted by law.

9. Third-Party Services

Certain functionality may depend on third-party providers, including payment processors, shipping carriers, analytics services, and ecommerce technology providers.

We are not responsible for independent third-party services beyond the extent required by applicable law.

10. Prohibited Uses

You may not use our website to:

Violate applicable laws or regulations;
Infringe intellectual property rights;
Submit malicious software or harmful code;
Attempt unauthorized access to our systems;
Interfere with website security;
Engage in fraudulent activity; or
Collect information about others unlawfully.

11. Disclaimer

To the maximum extent permitted by applicable law, products and services are provided subject to the warranties and conditions expressly stated by us and any mandatory warranties or guarantees imposed by law.

Nothing in these Terms excludes rights that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, TowelNest will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot legally be excluded or limited.

13. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this website with a revised “Last Updated” date where appropriate.

14. Governing Law

These Terms will be governed by the applicable laws of British Columbia, Canada, and applicable federal laws of Canada, without limiting mandatory consumer rights that may apply in a customer's jurisdiction.