Contact TowelNest
Thank you for visiting TowelNest. We value our customers and are happy to assist with questions about our products, orders, shipping, returns, refunds, or general store information.
Customer Support
For the fastest assistance, please contact us by email:
Email: support@towelnest.rest
Phone: (403) 540-0977
When contacting us about an existing purchase, please include your order number and the email address used to place your order whenever possible. This helps our team locate your order and assist you efficiently.
Mailing Address
TowelNest
1635 Willow Cres
Kelowna, BC V1Y 4K4
Canada
Order & Shipping Assistance
If you have questions about an order that has already been placed, please provide your order number and a brief description of your request.
Our standard estimated delivery timeframe is 7–10 days, although actual delivery times may vary depending on destination, carrier operations, customs procedures, and circumstances outside our reasonable control.
Returns & Refunds
We offer eligible customers a 30-day return and refund period. If you would like to request a return, please contact support@towelnest.rest before sending an item back so our team can provide the appropriate instructions.
We look forward to assisting you.