Shipping policy

Thank you for shopping with TowelNest. This Shipping Policy explains our shipping rates, estimated delivery timeframe, order processing, tracking, and other delivery-related information.

1. Free Worldwide Shipping

TowelNest offers free shipping worldwide on eligible orders placed through our website.

There is no standard shipping charge for eligible destinations.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated timeframe rather than a guaranteed delivery date.

Delivery times may vary depending on destination, carrier operations, customs processing, holidays, weather conditions, local delivery services, and other circumstances beyond our reasonable control.

3. Order Processing

Orders may require processing before shipment. Once an order has entered fulfillment, changes or cancellations may no longer be possible.

During periods of unusually high order volume, holidays, promotions, or other exceptional circumstances, processing may take longer than usual.

4. Shipping Destinations

We offer shipping to customers in destinations worldwide where delivery is reasonably available through our shipping partners.

In rare circumstances, we may be unable to ship to a particular destination due to carrier restrictions, legal requirements, service interruptions, or other logistical limitations. If this affects your order, we will contact you when reasonably possible.

5. Tracking Information

Where tracking is available, tracking details may be provided after the order has shipped.

Please allow time for the carrier's tracking system to update after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you discover an error in your shipping address, contact support@towelnest.rest as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Delayed Orders

Occasional delivery delays can occur due to circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact our customer support team with your order number so we can review the available shipping information.

8. Lost or Damaged Packages

If you believe your package has been lost in transit or it arrives damaged, contact us promptly.

Please include your order number and relevant details. Photographs may be requested for damaged shipments.

We will review the circumstances and provide an appropriate solution based on the available information and applicable consumer laws.

9. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import requirements, duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected during checkout, responsibility for them may depend on local laws and customs regulations.