Refund policy

At TowelNest, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged items, and order-related issues.

1. 30-Day Return Policy

We offer a 30-day return period on eligible purchases.

You may request a return within 30 days from the date you receive your order. Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item should generally:

Be returned within 30 days of delivery;
Be in substantially the same condition in which it was received;
Be unused or show no unreasonable signs of use;
Include its original packaging where reasonably possible; and
Include proof of purchase or other information allowing us to verify the order.

We reserve the right to refuse returns involving items that have been intentionally damaged, substantially altered, excessively used, or returned in a condition materially different from when they were received, subject to applicable consumer protection laws.

3. Free Returns

TowelNest offers free returns for eligible approved returns within the 30-day return period.

Please contact us before returning an item. Our customer support team will provide the appropriate return instructions and, where applicable, return shipping information.

Do not send a return to our business address without first receiving return instructions from our support team, as the designated return location may differ.

4. How to Request a Return

To begin a return request, email:

support@towelnest.rest

Please provide:

Your full name;
Order number;
Email address associated with the purchase;
The item you wish to return; and
A brief explanation of the reason for your request.

Photos may be requested if an item arrived damaged, defective, or incorrect.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

After reviewing the issue, we may provide an appropriate solution, such as a replacement, refund, or other remedy consistent with applicable law.

6. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment processor, or financial institution.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment. If cancellation is no longer possible, you may request a return after receiving your order in accordance with this policy.

8. Exchanges

If you would like a different product, design, or variation, contact our support team. Depending on availability and circumstances, we may assist with an exchange or recommend returning the original product and placing a new order.